Limited Lifetime Warranty
Our philosophy is simple—build the best products available. And so our warranty is simple too. If we built it, we guarantee it. We are confident in the quality of our products, and with our warranties, you can be too.
"Wow, thank you so much. I don't think any company would be so prompt with these claims like RAM. Thank you so much!!"
RAM Mounts is a corporate brand of National Products Inc. (NPI) in Seattle, Washington. NPI offers an adaptable set of manufacturing capabilities with centralized manufacturing, production, and distribution operations. This means you receive the strongest mount available and the most innovative technology.
The rubber ball and socket design offers a secure hold with infinite options and vibration dampening for demanding environments.
Our philosophy is simple—build the best products available. And so our warranty is simple too. If we built it, we guarantee it. We are confident in the quality of our products, and with our warranty, you can be too.
MADE IN AMERICA
We don’t use call-centers, we don’t outsource labor, and we don’t ship opportunities overseas. Our all-American staff designs, manufactures, assembles, and sells our products right here, and ships them straight to you.
Read through our lifetime warranty below; if you believe you are covered by the lifetime warranty
please eMail the following info:
1) Take a Digital Photo
Make sure that the mount and the section that is either broken or defective is clearly visible. *
2) List Part Numbers
List any part numbers located on the part, this will help ensure that we provide the correct replacement parts to you. These part numbers usually begin with RMR or RPR.
3) Include Contact Info
Please provide your name, shipping address and telephone number.
4) Title and Send Email
Email all of this information with the subject title “lifetime warranty” to email@example.com. Your new component will be sent USPS if small enough, unless you specify otherwise.
- * If you cannot provide digital photos, please contact us at: firstname.lastname@example.org
- We will replace the broken component only and not the entire mounting system.
- We will contact you for payment info for the small USPS ship charge, which is usually $2.75.
National Products Inc. Seattle, Washington
This warranty is expressly limited to purchasers of RAM® products from RAM® or RAM® authorized resellers. The warranty is limited to RAM® mounts and components. The warranty does not include any device mounted or attached to a RAM® mount, such as a phone, GPS, computer or other device. This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding its use.
THIS WARRANTY IS EXCLUSIVE AND NATIONAL PRODUCTS INC. MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. No agent, employee or representative of National Products Inc. has any authority to bind National Products Inc. to any affirmation, representation or warranty concerning National Products Inc. products or parts, except as stated herein.
If any product or part manufactured by National Products Inc. is found to be defective by National Products Inc., in its sole judgment, National Products Inc. will, at its option, either repair or replace such defective product or part. THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NATIONAL PRODUCTS INC. OR FOR DAMAGES RESULTING IN ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATIONS, NATIONAL PRODUCTS INC. NEGLIGENCE. NATIONAL PRODUCTS INC. SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NON-CONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.
There is no upgrade on products, only replacement of defective components.
The purpose of this exclusive remedy shall be to provide the buyer with repair and replacement of products or parts manufactured by National Products Inc. found to be defective in materials or workmanship or negligently manufactured. Please note that the NPI Lifetime Warranty does not cover any electronic components integrated in the RAM® mounting system. All IntelliSkin™ and electronic products are covered by a 3 year warranty to be free of manufacturer’s defects from the date of purchase. Additionally, certain materials and components are considered general wear items and are not covered under the lifetime warranty. Wear items consist of, but are not limited to, suction cups, foam pads, rubber feet, etc.