RAM® National Products, Inc. Limited Lifetime Warranty

This warranty is expressly limited to purchasers of RAM products from RAM or RAM authorized resellers. The warranty is limited to RAM mounts and components. The warranty does not include any device mounted or attached to a RAM mount, such as a phone, GPS, computer or other device. This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding its use.

THIS WARRANTY IS EXCLUSIVE AND NATIONAL PRODUCTS INC. MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. No agent, employee or representative of National Products Inc. has any authority to bind National Products Inc. to any affirmation, representation or warranty concerning National Products Inc. products or parts, except as stated herein.

If any product or part manufactured by National Products Inc. is found to be defective by National Products Inc., in its sole judgment, National Products Inc. will, at its option, either repair or replace such defective product or part. THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NATIONAL PRODUCTS INC. OR FOR DAMAGES RESULTING IN ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATIONS, NATIONAL PRODUCTS INC. NEGLIGENCE. NATIONAL PRODUCTS INC. SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NON-CONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.

There is no upgrade on products, only replacement of defective components.

The purpose of this exclusive remedy shall be to provide the buyer with repair and replacement of products or parts manufactured by National Products Inc. found to be defective in materials or workmanship or negligently manufactured. Please note that the NPI Lifetime Warranty does not cover any electronic components integrated in the RAM mounting system. All IntelliSkin™ products are covered by a 3 year warranty to be free of manufacturer’s defects from the date of purchase. Additionally, certain materials and components are considered general wear items and are not covered under the lifetime warranty. Wear items consist of, but are not limited to, suction cups, foam pads, rubber feet, etc.

How To Make A Lifetime Warranty Claim

Read through our lifetime warranty above; if you believe you are covered by the lifetime warranty please follow these simple steps.

  1. Take a digital photo so that the mount and the section that is either broken or defective is clearly visible. *
  2. List any part numbers located on the part, this will help ensure that we provide the correct replacement parts to you. These part numbers usually begin with RMR or RPR.
  3. Please provide your name, shipping address and telephone number.
  4. Please provide your credit card information as you will be responsible for a small shipping charge. **
  5. Please note that we will replace the broken component only and not the entire mounting system.
  6. Email all of this information with the subject title “lifetime warranty” to lifewar@rammount.com.Your new component will be sent USPS if small enough, unless you specify otherwise.

* If you cannot provide digital photos, please contact us at: lifewar@rammount.com

** If you are not comfortable providing this information in email please specify this in your email and we will contact you for payment info.

National Products Inc.
8410 Dallas Ave. S.
Seattle, WA 98108