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Warranty & Policies

Return Policy

All products purchased from the RAM® website can be returned free within 30 days of purchase. After the 30 day grace period, all returns are subject to a 15% restocking fee. If purchased from a vendor or reseller besides RAM®, please coordinate your return with that vendor. (Not sure if you’re in the right place? Call 206-763-8361 or 800-497-7479 for more information). If your mount is defective, do not file a return—you’re in the wrong place! RAM® products are covered with a Lifetime or 3-year warranty (electronic components) click here to file a warranty claim or get more information.

Preparing Your Return

Before you begin the return process, make sure the product you plan to return is in new, resellable condition. Damaged products cannot be returned. Kits must be returned with all components included to receive credit. If any component is used, altered, or otherwise not suitable for resale, we cannot accept the component for return. If all product components are in sellable condition, a refund is granted in the amount of the product’s listed price. Shipping charges are not refunded.

How to make a return:

You will need:

  • ▪ NPI Order ID number from the original shipment (found on original shipping container)
  • ▪ Names of specific parts and quantities being returned
  • ▪ The product being returned (with all original components, hardware and packaging included)

Next, you need to obtain a Return Material Authorization (RMA) number.

To receive your RMA number, call: (206) 763-8361 or (800) 497-7479 OR send an email to [email protected]

  • ▪ Your 7 digit RMA number should look like this: XX-XXXXX
  • ▪ Write your RMA number clearly on the exterior of the container you are shipping your products in.

Address Address the package to:

National Products, Inc.

1205 Orr St Seattle, WA 98108

Your refund will appear in your account in 2-3 weeks.


Shipping Policy

National Products Inc. strives to process and ship your orders as quickly as possible. Due to the custom nature of our products and fluctuating order volume we cannot guarantee immediate shipping. Therefore, please allow up to 3 business days of order processing time regardless of shipping method. Orders are shipped 8-5 Pacific Time, Monday-Friday excluding major US holidays from Seattle, Washington.

We currently offer UPS Service within the United States. We utilize UPS International Shipping outside of the U.S. Orders shipped to countries outside the U.S. may be subject to import taxes, customs duties and brokerage fees levied by the destination country (import fees) which are the responsibility of the purchaser.

Privacy Policy

National Products Inc. respects your right to privacy and shares your concern about the security of any data you may submit to our website. The following statement discloses the guidelines we have established for protecting the information you provide to us during your visit to www.rammount.com.

National Products Inc. only collects personal information about you if you voluntarily choose to share it with us. On our website there are several opportunities for you to share personal information with us. This may include information including your interests, name, mailing address, e-mail address, phone number, and other similar information. Submission of this information is strictly voluntary. If you choose to share any personal information with us, we may store it for warranty purposes, product return purposes, internal marketing research, and marketing communications. We may, in the event that this information is collected as part of a warranty registration process, use this information to contact you later. If the information is sent as part of a website evaluation, we may also use the information to contact you about your comments.

You may decide to send National Products Inc. personally identifying information in an e-mail message which might contain information or inquiries about our products or services. National Products Inc. will use this information to identify you as a National Products Inc. customer and to respond to the electronic mail. We will only use the information obtained to resolve the issue identified in the e-mail.

It is National Product Inc.’s policy not to provide third party access to your data unless you provide written consent or as required by legal process. If a requesting entity initiates legal process seeking to require the production of your data, National Products Inc. will attempt to notify you as soon as possible to provide an opportunity to present an opposition to production in the legal proceeding. We do not rent or sell any information concerning our customers to third parties.

While National Products Inc. encourages everyone to visit our site and learn about our company and products, we have no desire to collect information from those under the age of 18. Any instance of personal information about a minor being collected would be purely accidental and unintentional. If a minor would like to submit information to National Products Inc., we ask that the child's parent submit the information on his or her behalf. We strongly encourage parents to take an active role in their children's use of the Internet and to take appropriate steps to ensure a positive and safe experience.

Third Party Content
National Products Inc. maintains responsibility for and authority over all information contained on its website. However, we may post links to sites that we do not control. National Products Inc. is not responsible for the privacy practices or content of these sites.

Testimonials submitted to [email protected] may be used on the website and in promotional newsletters and other publications. If you submit communications—either written or electronic—to National Products Inc., please indicate if you do not want your submission published or if you would prefer us to use your initials rather than your full name.

Use of Google Analytics
National Products Inc. uses Google Analytics, a web analytics service provided by Google, Inc. (analytics.google.com), to create summary reports for evaluation of website usability and site traffic. Google Analytics uses cookies, which are text files placed on your computer, to help analyze use of the site. Information generated by the cookie about your site usage is transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The accuracy of this information cannot be guaranteed, particularly since this information is subject to change.

Use of Cookies
We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools, that are required to identify irregular site behavior, prevent fraudulent activity, and improve security, or that allow you to make use of our functions such as shopping carts, saved search, or similar functions.
You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

Data Controller
EU data protection law makes a distinction between organizations that process personal data for their own purposes (“controllers”) and organizations that process personal data on behalf of other organizations (“processors”). National Products Inc., located at the address below, is the controller with respect to information you provide us.

This website is owned, operated, and maintained by:
National Products Incorporated
8410 Dallas Avenue South
Seattle, WA 98108
Phone: 206-763-8361
Fax: 206-763-9615

The United States Federal Trade Commission has a web page http://www.ftc.gov/privacy/ devoted to providing you with information about protecting your privacy online. National Products Inc. encourages you to familiarize yourself with the concepts discussed on this page.

National Products Inc. reserves the right to alter our privacy principles as business needs require. Any alterations to these principles will be posted on our websites in a timely manner.

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